FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU LOCATED?
We handcraft our Wild Fig Candles in our studio located in Portland, Oregon.
WHAT ARE THE PAYMENT OPTIONS?
We accept Visa, MasterCard, Discover, American Express and PayPal via our secure shopping cart. We do not store or collect credit card information on our website.
WHAT IS YOUR RETURN POLICY?
We do not take returns. We take care to package our candles carefully to protect from damage during shipping. Should you receive a candle that is damaged, please email us at hello@wildfigcandles.com within 5 days of receiving your order. Please keep all shipping materials until a damage claim is complete.
CAN I ORDER A CANDLE AS A GIFT?
If your candle purchase is a gift and you would like to omit the invoice and include one of our beautiful Wild FIg Candle Company cards instead, please specify in the notes during checkout and be sure to include what you'd like us to write on the card.
WHAT METHOD OF SHIPPING IS USED FOR ORDERS?
Orders are shipped via USPS; we do our best to keep the shipping cost as low as possible. We will provide you with a tracking number upon shipment. Orders will be shipped from Portland, Oregon. Wild Fig is not responsible for lost or stolen packages once delivered. We encourage you to take adequate precautions to make sure your orders are delivered safely.
We offer free shipping to the US for orders of $75 and above.
WHAT MATERIALS DO YOU USE?
Each Wild Fig Candle is handcrafted using traditional methods and made from 100% natural US grown soybeans. Premium soy wax burns cleaner and longer than alternative waxes such as paraffin. We also use the highest quality blends of fine fragrance and essential oils sourced entirely from US based companies. All materials are paraben, lead and phthalate free.